Return & Refund Policy

We accept returns within 7 days of delivery if the item meets the following conditions:

Eligible Return Reasons:

  • Wrong item received

  • Damaged or defective item

  • Item not as described

Return Conditions:

  • Item must be unused and in its original packaging

  • You must provide proof of purchase (order number or receipt)

  • Return must be requested within 7 days of delivery 

❌ Non-Returnable Items

We do not accept returns for:

  • Items purchased on sale or clearance

  • Personalized/customized products

  • Products damaged due to customer misuse

💸 Refunds

Once your return is approved and inspected, we will notify you by email. If approved:

  • A refund will be processed to your original payment method.

  • It may take 5-10 business days for the amount to reflect in your account.

🔄 Exchanges

We only replace items if they are defective or damaged. If you need an exchange, email us at support@[yourstorename].com with images of the issue.

🚫 Cancellations

Orders can only be canceled within 12 hours of placing the order. After that, they are processed and shipped, and cannot be canceled.

⚠ Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the return is due to our error.

  • We recommend using a trackable shipping method. We are not responsible for lost return shipments.